Terms & Conditions

Sample dresses are despatched a few times per week with DPD next day delivery. (Northern Ireland orders may be sent with Royal Mail).

A sample dress must be returned within 14 days in the same condition it was received. Please carefully package the sample dress and bandeau in the zip lock bag provided including the order card stating whether you would like store credit or a refund. 

The address to return a sample dress to is: 

Victoria Lou Bridal, Suite 11, Grovelands Business Park, NN6 8FB

The fee paid for a sample dress (excluding postage) can be provided as store credit or alternatively refunded minus a 10% restocking fee.

Please note that if a sample dress is not returned within 14 days from the day of delivery / attempted delivery there will be 10% deducted per week overdue to either store credit or a refund.

A customer is entitled to order one sample dress at a time. Store credit can be used to order another sample dress.

It is recommended to use your store credit as soon as possible to avoid any disappointment (incase your favourite colour and style are discontinued for instance).

Prices may be subject to change without notice.

Please order your dresses for your entire bridal party at the same time to take advantage of multi-buy discount for dresses in the same style and colour and also to guarantee they are from the same dye batch.

Once your order is placed dresses that are displayed as ‘in stock’ will be dispatched within 1-5 working days. If you have placed an order for dresses that are a back order they’ll be ready to dispatch within 16 weeks (likely much quicker than this!) If you have chosen a mixture of colours that are in stock / back order your dresses will be dispatched together in up to 16 weeks. If there is no option of a back order the only stock available is what is shown on the website.

Delivery is with DPD (providing they deliver in your area). On the day of delivery DPD will send a text message to the phone number provided with the order with a time slot and further delivery options. If DPD do not deliver in your area we shall use another courier.

Returns and exchanges are not accepted for an order of brand new dresses. The dresses are made to order and the term ‘in stock’ refers to the fabric being in stock ready to be made immediately. An order cannot be cancelled or amended after the order is confirmed.

The multiway dresses are one waist size which fits up to a 36 inch waist which is a typical UK18. The dress length is very long and a minimum of 48″ from the waist to the hem. The excess length can be trimmed and does not require a hem – for a neat finish use a professional seamstress or tailor.

There can be a minimal colour difference between dye batches. This occurs with all dyed fabrics and Victoria Lou Bridal cannot be held responsible for a slight variation in colour. Dresses ordered at the same time will all be from the same dye batch.

Prices may be subject to change without notice.

If you have any questions please don’t hesitate to get in touch via email.

MADE TO ORDER

A bridal gown order requires a minimum 50% deposit which will be paid at the time of an order. The remaining balance will be due when your dress is ready.

We recommend that your dress needs to be ready no later than 2 months before your wedding to allow time for any necessary alterations.

Your bridal gown depending on designer will take 3-6 months to be made. If you would like your dress to be ready as soon as possible (more than 2 months in advance of your wedding date) we will ask that you come to collect your dress when it is ready and take it home. 

If you would like us to look after your dress until your first fitting we will time your dress to be ready 2 months before your wedding and therefore you do not need to store your dress. You will take it home after your final fitting just before the big day.

CANCELLATION

Bridal gowns (unless ‘ready to wear’) are made to order and therefore cannot be cancelled. Deposits are non-refundable and remaining balance must be paid in full once the bridal dress is ready. 

READY TO WEAR

Bridal gowns purchased ‘ready to wear’ must be paid for in full and are non-refundable. They must be taken on the day of purchase and are sold as seen.

PAYMENT

Payment is accepted via card (Visa & MasterCard). Payment is also accepted via BACs transfer, cash and PayPal. PayPal Goods and Services payments will incur a 3% charge. Cheques are not accepted. Goods will not be released until the total balance has been paid in full.

MEASAURMENTS & SIZING

Measurements taken are agreed by both parties at time of ordering. We accept no responsibility for fluctuations in size once a bridal dress has been ordered. Bridal dresses are very likely to need some alteration. 

ALTERATIONS

Costs of alterations are in addition to the cost of a bridal dress. Alterations are likely to be required for a perfect fit. Our recommended seamstress is from Stitched Up Warwickshire Ltd and she is based in Hatton, Warwick. There is no obligation to use our recommended seamstress.

If a ‘ready to wear’ dress is not your size it can usually be altered by 1-2 sizes smaller. If you would like to discuss this prior to purchase please don’t hesitate to get in touch.

Delivery is with DPD (providing they deliver in your area). On the day of delivery DPD will send a text message to the phone number provided with the order with a time slot and further delivery options. If DPD do not deliver in your area we shall use another courier.

If you would like to reserve a ready to wear dress and schedule an appointment to try it on prior to committing to full payment you can do so by paying a £50 non refundable deposit and arrange to try on the dress within 7 days (more than likely a week day appointment. (An appointment will be up to 1 hour). This £50 will then be used towards the dress the deposit was paid (only applicable towards the reserved dress). The remaining balance for the dress will then be paid for in full and the gown will be taken away at the end of the appointment.

Please get in touch to discuss reserving a dress using the contact form below or on the page of the dress of interest. You will receive a reply via email to discuss the reservation (check your junk folder) and an invoice will be sent to you. Only once payment is received will the dress be reserved. 

A ready to wear dress is not refundable or exchangeable, so please be sure before ordering.

The ready to wear gowns have been tried on in store but looked after very carefully. You may wish to dry clean the gown prior to wear either after or before alterations which is not included in the cost. This would be recommended for dresses which are plain or have a plain skirt.

Any questions please to get in touch prior to purchase.

Accessories are made to order and are not accepted accepted for returns or refunds. Please consider this prior to ordering. Production time will be displayed on the items webpage.

Postage will be with either DPD or Royal Mail.